Patio Furnture USA Reviews

Patioproductsusa.com supports payment methods that offer a "money-back guarantee" such as Alipay, Mastercard, Paypal, and Visa. While this money-back guarantee is not 100% secure, it generally allows consumers to get their money back if the product is not delivered or proves to be fake. The identity of the website owner is hidden, but the site has been set up several years ago and is considered safe by multiple sources. It has a valid SSL certificate and positive reviews from users. However, it's always recommended for consumers to do their own checking to ensure the website is safe to use.

PatioProductsUSA offers a Low Price Guarantee, ensuring customers receive the lowest prices on their products. They provide an extra year warranty and volume discounts, which can lead to significant savings, especially on large orders. Customers can also take advantage of a free design consultation service to help choose the best products for their needs. The company's commitment to competitive pricing and customer satisfaction is evident in their service offerings and policies.

PatioProductsUSA offers a return policy where merchandise can be returned up to 21 days from the date of receipt for a refund. All returns must be authorized in advance and require a valid Returned Goods Authorization (RGA) number. Merchandise must be in new condition, in its original carton, including all packaging materials and accessories, and must not have been installed or altered. A 25% restocking fee may apply for certain product lines not found on the "No Restocking" brand listing. Defective, damaged, or wrongly shipped items will be replaced if reported within 21 days of receipt. If such items are returned without allowing for a replacement, a $15 shipping and handling cost and possibly a 25% restocking fee may be applied. The customer is responsible for shipping costs unless the brand is included in the Prepaid Return Program. No returns are allowed for Discount or Clearance products, bulb or part orders, Hadco custom ordered products, or after 21 days of receipt. To initiate a return, a short Return Request Form must be completed.

Regarding the shipping policy, PatioProductsUSA ships via UPS/FedEx ground within the US. For orders under $49, a flat rate of $15 is charged for shipping within the US, with an additional fee for Hawaii and Alaska. International shipping is not available. Expedited shipping fees are non-refundable, and some large items must ship freight truck, which is not eligible for expedited shipping. If a signature is required for delivery, it must be requested.

PatioProductsUSA.com provides a Return or Replacement option1. For shipping, they have a Quick Delivery Guarantee2. Orders are guaranteed to arrive within a week, or a credit of $40 is provided2. The 1 Week Delivery guarantee is calculated based upon a 10:00am PST order cut-off2. Holidays and weekends are not counted as business days2. However, custom products or made-to-order products are not eligible for a Quick Delivery credit2. The Quick Delivery guarantee is not offered on orders shipping to Alaska, or Hawaii2. If the delivery deadline is not met, orders under $200 receive a $10 credit2. If an item is found to be Back-Ordered or Out-of-Stock at the time of purchase, it is not eligible for the delivery guarantee2. Orders shipped via Truck are not eligible for the delivery guarantee2. To claim the credit, customers can call or send an email2.

Reviews for Patioproductsusa.com are mixed. On Trustpilot, the company has an average rating of 3.7 with 700 reviews. The reviews highlight great customer service and satisfaction with products like Bromic Smart Heat outdoor heaters and Jeco products. However, on Sitejabber, the company has a lower rating of 2.08 stars from 24 reviews, with customers frequently mentioning issues with customer service and credit card problems. It's important to note that these reviews are based on individual experiences and may not reflect the experience of every customer.

Patioproductsusa.com has received a mix of positive and negative reviews from customers. The website has an average rating of 3.7 based on 700 reviews. 57% of these reviews are 5-star, while 27% are 1-star. Customers have praised the customer service and the quality of the products. For instance, one customer had a great experience with their purchase of Bromic Smart Heat outdoor heaters, mentioning that the heaters were delivered well in advance of the expected ship date and that the customer service was excellent. Another customer expressed satisfaction with the Jeco products, describing them as hardy, full-sized pieces with a strong metal structure beneath the plastic wicker wrap. However, there were also some negative reviews, with customers frequently mentioning issues with customer service and credit card problems. Overall, the reviews suggest that experiences with Patioproductsusa.com can vary significantly from customer to customer.